Refund policy
Claro! Aqui está a tradução completa para o inglês tradicional:
Exchange or Return Period:
The period for exchange or return is 60 (sixty) calendar days from the date of receipt of the product.
To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable):
Once your return is received and inspected, we will send you a message to notify you that we have received your returned item.
If the warranty applies, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or Missing Refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
Exchanges (if applicable):
If you wish to request the exchange of a product under warranty, please send an email to suportemarino@gmail.com explaining the reason, and we will get back to you with instructions and the return address.
Shipping Costs:
facilitaja.net.br only covers shipping costs in cases of return or exchange due to product defects. If the reason is remorse, the customer is responsible for the return shipping costs and the shipping costs of the new chosen item.
Deadlines:
After we receive the returned item(s), we have up to 5 (five) business days to resolve the issue. The delivery time for the new item will vary depending on the specific case and the customer’s location.
The refund period depends on the payment method used. If it was via credit card, the refund may take up to two billing cycles to appear. This procedure is the responsibility of the card issuer.
Attention:
If you are shipping an expensive item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Without receiving the product, we cannot proceed with an exchange or refund.
If you have any questions, please email us at suportemarino@gmail.com
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